Job Description


Under the supervision of the Chief Executive Officer, ensures New Mexico Orthopaedics clinical quality and service quality are in alignment with practice objectives and strategic plan. Provides leadership and manages support staff.


  • Responsible for the daily administrative and clinical operations within the multi-physician medical practice with oversight for the Medical Assistants.
  • Participate in and coordinate process improvement initiatives to improve productivity and the patient experience.
  • Implement standardization of day to day department work functions to gain efficiencies and quality of work outcomes.
  • Oversees all supervisory responsibilities for the team to ensure an optimal environment for effectively and efficiently completing work to meet or exceed workload demands.
  • Communicate and oversee implementation of company/department goals and metrics.
  • Translate company direction and management decisions into specific tasks and responsibilities that employees can execute.
  • Provides orientation and training to new hires, completing necessary competency/orientation checklists. Responsible for ensuring that new employees are trained in all aspects of their job.
  • Demonstrate, inspire and develop in others an internalized understanding of NMOA’s Vision, Mission and Core Values.
  • Ensures compliance with NMOA policies, regulatory, federal and state rules, regulations, and accreditation
  • Identifies and responds to both internal and external customer issues.
  • Responsible for keeping superiors informed of all problems or unusual matters of significance. Responsible to keep staff informed of system changes or compliance issues through group meetings.
  • Communicates with physicians as needed regarding patient care, ordered procedures, and standardized protocols.
  • Meets patient and patient family needs; takes responsibility for a patient's safety, satisfaction, and clinical outcomes; uses appropriate interpersonal techniques to resolve difficult patient situations and instills confidence among patients.
  • Display tact, discretion and confidentiality when dealing with sensitive employee issues.
  • Build and maintain professional relationships with peers and co-workers and strive to maintain open and effective communication.
  • Be an active and visible leader assisting staff and filling in when necessary.
  • Regular and reliable attendance required as well as attendance at NMOA meetings including management meetings, performance improvement meetings and other meetings as assigned by the Chief Executive Officer and/or Department Director.
  • Maintain confidentiality of patient account information in accordance with HIPAA guidelines and NMOA policy
  • Regular and reliable attendance.
  • Perform other duties as assigned.


Directly supervises employees. Carries out supervisory responsibilities in accordance with the Company’s leadership philosophy, policies and applicable laws. Responsibilities include leading by example, interviewing, hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Direct Reports: Medical Assistants, Medical Assistant Lead

Indirect Reports: N/A


To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

  • Ability to train staff.
  • Ability to interact in a positive manner with others and be a strong team player.
  • Ability to be a strong role model for others demonstration professionalism at all times.
  • Ability to understand, read, write, and speak English.
  • Ability to successfully write reports, business correspondence and policy.
  • Ability to effectively present information, respond to questions and professionally interact with managers, employees, clients, vendors, and the general public.
  • Ability to recognize and define problems, collect data, establish facts, draw valid conclusions and correct errors.
  • Ability to interpret a variety of instructions in a variety of forms and deal with abstract and concrete variables.
  • Exhibit a comprehensive understanding of healthcare regulatory and compliance policy (e.g., HIPAA).
  • Knowledge of New Mexico Orthopaedics policies and procedures; Operating Agreement, Medical Staff Bylaws, and Business Office Standards.
  • Ability to identify and implement opportunities for improvement.
  • Ability to handle multiple tasks effectively and efficiently while maintaining a professional, courteous manner.
  • High integrity, including maintenance of confidential information.
  • Must be able to exercise good judgment and independent discretion and positively influence and lead others, including handling confrontations with poise and efficiency.
  • Proficient computer skills (including, but not limited to spreadsheets, word documents, Internet and email) required.
  • Ability to work a flexible schedule, including some evenings and weekends.
  • May be required to work at or be transferred to other clinic facilities.


High School Diploma or GED required; Bachelor’s or Associates Degree preferred. Minimum of three (3) years of directly related experience, one (1) of which must have been in a lead or supervisory capacity.


Registered Nurse or Certified Medical Assistant preferred, CPR Certified.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Repetitive motion of upper body required for extended use of computer. Requires vision correctable to 20/20 and hearing in the normal range for face-to-face and telephone contacts.

Works in well-lit, ventilated and climate controlled clinic environment. Fast-paced medical office environment involving contact and interaction with patients, physicians, and other clinical and clerical personnel. Conditions common to a clinic environment include but are not limited to communicable disease, blood borne pathogens, bodily fluids and toxic substances.

Noise level in the work environment is usually moderate. 


This position is a safety-sensitive position. The use of marijuana is prohibited. Impairment by drugs or alcohol is also prohibited.