Job Description

POSITION SUMMARY:

Under supervision of the Clinic Operations Director, this position will oversee the daily operations of the clinics. This role will work closely with clinicians and staff within the clinic to assure the clinic is functioning properly and is delivering exceptional patient care.

 

ESSENTIAL RESPONSIBILITIES:

  • Responsible for the daily administrative and clinical operations within the multi-physician medical practice.
  • Effectively plan, communicate, delegate, follow-up and provide coaching and feedback to staff with a focus on best practice procedures and performance management.
  • Ensures compliance with NMOA policies, regulatory, federal, and state rules, regulations, and accreditation.
  • Ensures smooth clinic flow is established and maintained by serving as a liaison between medical providers and medical support staff balancing provider needs with clinical resources.
  • Identifies and responds to both internal and external customer issues.
  • Initiates and supports action to improve existing conditions and processes individually and as a member of a team; identifies improvement opportunities, generates ideas, and implements solutions to achieve greater department productivity, consistency, and outcomes.
  • Meets patient and patient family needs; takes responsibility for a patient's safety, satisfaction, and clinical outcomes; uses appropriate interpersonal techniques to resolve difficult patient situations and instills confidence among patients.
  • Develop and maintain effective communication within the organization.
  • Collaborate with other supervisory staff within the organization.
  • Work collaboratively with the operations team to meet and improve dashboard measures and other key strategic initiatives through data analysis, interpretation, and recommendations for change.
  • Resolve escalated situations including complaints from patients and direct reports.
  • Provide training and other educational and development opportunities including new policies, procedures, or standards.
  • Assess teams’ overall function, operations, and patient care and execute changes as needed (systems, process, procedure, etc.) to maximize effectiveness and efficiency.
  • Lead the department in meaningful use merit-based incentive payment system requirements.
  • Step into patient care role when the needs arise.
  • Be a champion and a positive change agent for the organization’s mission, vision, core values, and initiatives.
  • Promote and support proper documentation in compliance with federal, state and plan guidelines and regulations.
  • Plans for professional growth and continuous development through participation in professional seminars, workshops, and affiliations keeping abreast of latest trends in field of expertise.
  • Regular and reliable attendance required as well as attendance at NMOA meetings.
  • Perform other duties as assigned.

 

SUPERVISORY RESPONSIBILITIES:

Directly manages employees. Carries out managerial responsibilities in accordance with the Company’s leadership philosophy, policies, and applicable laws. Responsibilities include leading by example, interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Direct Reports: Clinic Supervisors/Leads

Indirect Reports: All other Clinical staff

 

KNOWLEDGE, SKILLS, AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.

  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals, and percentages.
  • Ability to understand, read, write and speak English, bi-lingual preferred.
  • Ability to successfully write reports, business correspondence and policy.
  • Ability to effectively present information, respond to questions and professionally interact with physicians, managers, employees, clients, vendors, and the general public.
  • Ability to recognize and define problems, collect data, establish facts, draw valid conclusions, and correct errors.
  • Ability to interpret a variety of instructions in a variety of forms and deal with abstract and concrete variables.
  • Exhibits a comprehensive understanding of healthcare regulatory and compliance policy (e.g., HIPAA).
  • Knowledge of NMOA’s: policies and procedures, operating agreement, medical staff bylaws, business office standards and recommended practices.
  • Ability to identify and implement opportunities to improve performance within the practice.
  • Ability to handle multiple, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner.
  • Exhibit leadership characteristics when influencing, motivating, managing, training, counseling, and developing staff to work towards their highest level of function.
  • High integrity, including maintenance of confidential information.
  • Must be able to exercise good judgment and positively influence and lead others, including handling confrontations with poise and efficiency.
  • Excellent customer service skills: ability to anticipate, recognize, and meet the needs of patients and their families.
  • Proficiency in Microsoft office applications, EMR, as well as any other application(s) utilized by NMOA in daily operations.

 

EDUCATION AND EXPERIENCE:

Bachelor's degree in healthcare administration, health services administration, or BSN.

 

A minimum of five years of directly related experience managing and leading teams in a healthcare environment, including planning, organizing, and directing work to meet organizational goals in an ambulatory clinic or physician group practice. Two years must have been a in a supervisory capacity.

CERTIFICATIONS, LICENSES, REGISTRATIONS: 

None required. 

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift and/or move up to 20 pounds.  Repetitive motion of upper body required for extended use of computer. Requires vision correctable to 20/20 and hearing in the normal range for face-to-face and telephone contacts. 

Works in well-lit, ventilated and climate-controlled office environment with routine office equipment; some equipment has moving mechanical parts.

The noise level in the work environment is usually moderate.

SAFETY SENSITIVE

This position is a safety-sensitive position. The use of marijuana is prohibited. Impairment by drugs or alcohol is also prohibited.