Job Description


Under the supervision of the Clinical Operations Supervisor, the position ensures New Mexico Orthopaedics’ clinical quality and service quality are in alignment with practice objectives and strategic plan. Acts as primary backup for the supervisor.


  • Assists in the daily administrative and operational tasks of the department.
  • Directs the orientation and training of new hire medical assistants/patient care technicians (PCT) as related to CPS, rooming functions, exposure to all physician individual requirements based on specialty and other responsibilities; works closely with the supervisor to assure ongoing mentoring.
  • Supports the Clinical Operations Supervisor in accordance with the company's leadership philosophy, policies and applicable guidelines.
  • Regularly monitors staff on administrative duty through planning, assigning and directing work.
  • Ensures smooth clinic flow and quality care for patients.
  • Ensures all quality control measures are followed.
  • Address complaints and resolve problems.
  • Foster teamwork among staff within the department and with other departments.
  • Ensure compliance with NMOA policies, regulatory, federal and state rules and regulations.
  • Identify and respond to both internal and external customer issues.
  • Assists and supports action to improve existing conditions, processes and procedures; identifies improvement opportunities, generates ideas, ad assists with implementation of solutions.
  • Assist as needed with bi-monthly pharmacy audit.
  • Assist supervisor with employee performance evaluations and other employee oversight functions as needed.
  • Perform Medical Assistant/PCT Functions as needed:
  • Regular and reliable attendance
  • Perform other specific duties as assigned


Direct Reports:             N/A

Indirect Reports:           Medical Assistants/Patient Care Technicians/Ortho Techs


To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

  •  Ability to anticipate, recognize, and meet the needs of patients and their families.
  • Ability to listen, provide direction, relay information in a professional manner that is audience appropriate and respond to questions within scope of responsibility.
  • Ability to keep track of patients and activities and provide accurate and succinct charting and messages.
  • Convey a warm, caring and approachable demeanor; display unconditional respect toward others and ability to sense others feelings.
  • Work effectively with others to accomplish objectives and goals; offer assistance to others in need.
  • Effectively manages stress in a fast-paced setting.
  • Demonstrate sufficient techniques in performing medical procedures.
  • Ability to make decisions based on the needs and desired outcomes of the company
  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals and percentages.
  • Ability to understand, read, write and speak English; bilingual preferred.
  • Ability to successfully write reports and business correspondence.
  • Ability to effectively present information, respond to questions and professionally interact with physicians, managers, employees, clients, vendors and the general public.
  • Ability to recognize and define problems, collect data, establish facts, draw valid conclusions and correct errors.
  • Ability to interpret a variety of instructions in a variety of forms and deal with abstract and concrete variables.
  • Exhibit a comprehensive understanding of healthcare regulatory and compliance policy (e.g., HIPAA).
  • Knowledge of New Mexico Orthopaedics policies and procedures; Operating Agreement, Medical Staff Bylaws, and Business Office Standards.
  • Ability to identify and implement opportunities for improvement.
  • Ability to handle multiple tasks effectively and efficiently while maintaining a professional, courteous manner.
  • High integrity, including maintenance of confidential information.
  • Must be able to exercise good judgment and independent discretion and positively influence and lead others, including handling confrontations with poise and efficiency.
  • Proficient computer skills (including, but not limited to spreadsheets, word documents, Internet and email) required.
  • Ability to work a flexible schedule, including some evenings and weekends.
  • Travel to other sites may be required.
  • May be transferred to other locations based on business needs.


High School Diploma or GED required; Associates Degree preferred. Minimum of two (2) years of working with a Physician as a Medical Assistant, Orthopaedic Technologist or Patient Care Technician.


Certified Medical Assistant or Orthopaedic Technician – Completion of American Association of Medical Assistants (AAMA) or Registered Medical Assistant (RMA) accredited program or Certified Orthopaedic Technologist program is required. Fulfills continuing education and/or certification requirements to maintain required qualifications.CPR Certified.   


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Repetitive motion of upper body required for extended use of computer. Requires vision correctable to 20/20 and hearing in the normal range for face-to-face and telephone contacts.

Works in well-lit, ventilated and climate controlled clinic environment. Fast-paced medical office environment involving contact and interaction with patients, physicians, and other clinical and clerical personnel. Conditions common to a clinic environment include but are not limited to communicable disease, blood borne pathogens, bodily fluids and toxic substances.

Noise level in the work environment is usually moderate.